Privacy Policy

French Riviera Gold Keys places great importance on the privacy of your data. This policy explains transparently what data we collect, why we collect it, how long we keep it and what your rights are, in accordance with Regulation (EU) 2016/679 (“GDPR”) and French Law No. 78-17 of 6 January 1978, as amended (“Data Protection and Civil Liberties”).

1. Data controller

The data controller is:

  • French Riviera Gold Keys (FRGK)
  • SIRET: 934 094 921 00012
  • Address: 31 Bd Vallombrosa, 06400 Cannes
  • Email: contact@frgk.fr
  • Phone: +33 4 80 16 16 11

If you have any questions about your data, you can write to us at contact@frgk.fr.

2. Data we collect

2.1 Contact Form

When you contact us via the website form, we collect:

  • first and last name;
  • email address;
  • phone number;
  • your profile (traveller, owner, professional);
  • if applicable: preferred destination, stay dates, number of guests;
  • the content of your message.
2.2 Booking a stay

When you book a stay, we collect:

  • your identity and contact details (last name, first name, email, phone number, mailing address if requested);
  • information relating to the stay (accommodation, dates, number of guests, special requests, concierge services booked);
  • payment data, processed directly by our secure payment provider: we do not have access to your full card number;
  • where applicable, the information required to meet our legal obligations.
2.3 Communications with our team

We keep records of our communications with you by email, WhatsApp or phone to follow up on your enquiry or stay.

Our phone line (+33 4 80 16 16 11) is assisted by an AI-powered voice assistant. During a call, the assistant processes the information you provide to respond to your request or pass it on to our team.

2.4 Browsing data

During your visit, technical data may be collected (IP address, browser type, pages viewed), including through cookies (see section 8).

3. Purposes and legal bases

We process your data for the following purposes, each relying on a legal basis provided for under the GDPR:

  • Responding to your contact and information requests: pre-contractual measures taken at your request, or our legitimate interest in responding to enquiries;
  • Managing your booking, stay, welcome, concierge services and payment: performance of the contract;
  • Manage the security deposit, claims and any disputes: performance of the contract and legitimate interests;
  • Issuing invoices, maintaining accounts, collecting tourist tax and complying with our other legal obligations: legal obligation;
  • To ensure website security and prevent fraud: legitimate interest;
  • To send you information and offers about our stays and services: your consent, or our legitimate interest in offering similar services if you are already a customer, with the option to opt out at any time;
  • Measure website traffic and place non-essential cookies: your consent.

4. Data recipients

Your data is intended for authorised members of the French Riviera Gold Keys team. It may be shared, strictly to the extent necessary, with:

  • Hostaway, our booking management software, which also provides the website creation and hosting tool and our booking engine;
  • our payment providers;
  • the provider of our AI voice assistant;
  • WhatsApp (Meta), if you choose to contact us this way;
  • our email service provider;
  • service providers assisting with your stay (housekeeping, check-in, concierge services you have ordered), solely with the information they need to carry out their work;
  • the property owner, for information necessary to manage their property;
  • our chartered accountant, as well as administrative or judicial authorities where required by law.

Our subcontractors are contractually required to process your data only in accordance with our instructions and to ensure its security and confidentiality.

We do not sell or rent your personal data.

5. Transfers Outside the European Union

Some of our service providers may process data outside the European Union. In such cases, these transfers are protected by appropriate safeguards in accordance with the GDPR (European Commission adequacy decisions, including the EU–US Data Privacy Framework, or standard contractual clauses). To find out more about these safeguards, please email us at contact@frgk.fr.

6. Data retention periods

We retain your data only for as long as necessary for the purposes for which it was collected:

  • Contact requests and prospective customers: 3 years from your last contact;
  • Booking-related data: for the duration of the contractual relationship, then until the applicable statutory limitation periods expire (generally 5 years), for evidentiary purposes;
  • Sending commercial information to customers: 3 years from the end of their last stay;
  • Invoices and accounting records: 10 years, in accordance with Article L. 123-22 of the French Commercial Code;
  • Payment data: held by our payment provider for the duration of the transaction and, where applicable, the security deposit and any applicable dispute period;
  • Cookies: up to 13 months; your cookie preferences are stored for 6 months.

7. Your rights

Under the GDPR, you have the following rights regarding your data:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object, particularly to direct marketing, at any time and without giving a reason;
  • right to data portability;
  • right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
  • right to set instructions regarding what happens to your data after your death.

To exercise your rights, write to us at contact@frgk.fr or by post at 31 Bd Vallombrosa, 06400 Cannes. If we have reasonable doubts, we may ask you to provide proof of identity. We will respond within one month, which may be extended by two months if your request is complex.

If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the CNIL (French Data Protection Authority), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.

If you do not wish to receive marketing calls, you can register free of charge with Bloctel, the French telephone marketing opt-out register (www.bloctel.gouv.fr).

8. Cookies

A cookie is a small file stored on your device when you visit a website.

  • Strictly necessary cookies: essential for the operation of the website and booking engine (session, security, remembering your choices). They do not require your consent.
  • Audience measurement and other non-essential cookies are only placed with your consent, which we obtain through the banner displayed on your first visit.

You can accept, reject or customise your choices at any time using the cookie settings banner or your browser settings. Rejecting non-essential cookies does not prevent you from using the site.

9. Safety

We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, disclosure or alteration. Access is restricted to authorised personnel, we work with reputable service providers, and payments are secure.

10. Bookings made through platforms

If you book one of our properties through a third-party platform (for example, Airbnb or Booking.com), that platform also processes your data as a separate data controller, in accordance with its own privacy policy. We receive from the platform the information required to manage your stay.

11. Changes to this Policy

We may update this policy, particularly to reflect changes in the law or our services. We invite you to review it regularly.

12. Contact

For any questions about your personal data: contact@frgk.fr · +33 4 80 16 16 11 · French Riviera Gold Keys, 31 Bd Vallombrosa, 06400 Cannes.